News

Changes to Telephone Enquiries

From Monday 22 June, we kindly ask patients to contact the practice after 2:00pm for:

• Blood test results
• Investigation results (including X-rays, scans and hospital results)
• Administrative queries
• General enquiries

This will help our reception team prioritise urgent clinical matters and patient appointments during the busiest part of the day.

If your enquiry is urgent, please let the receptionist know when you call.

Thank you for your cooperation and support.

Changes to How You Contact the Practice – Moving to Total Triage from 1 June 2026

From 1 June 2026, our practice will move to a Total Triage system using eConsult.

Many patients may already have noticed changes to the way requests are submitted online, as we have already started encouraging patients to use eConsult forms ahead of the full launch.

What is changing?

From 1 June, all requests to the practice will go through eConsult first, including:

• medical problems and appointment requests
• fit notes and sick notes
• prescription and medication queries
• test result queries
• letters and forms
• administrative requests

Patients requesting help from the practice will normally be asked to complete an eConsult form online before an appointment or request can be processed.

Patients contacting the practice by telephone may be asked to submit an eConsult request, or reception staff may assist in completing one where appropriate.

Why are we making this change?

General practice is managing increasing demand, with patients contacting us in many different ways each day.

Moving to a Total Triage system will help us to:

• ensure patients are directed to the right clinician or service first time
• prioritise urgent clinical need safely
• reduce long telephone waits at busy times
• improve efficiency for both patients and staff
• make best use of available appointments
• improve communication and record keeping
• process requests more safely and consistently

Using eConsult also creates a clearer record of communication and requests made to the practice, helping us manage patient care more safely and effectively.

This approach is now used by many GP practices across the UK and is supported by NHS England guidance on improving access to general practice.

How does Total Triage work?

Patients complete an eConsult form online with details about their problem or request.

The information is then reviewed by the practice team and prioritised according to clinical need.

Following review, we may:

• provide advice by text message or telephone
• arrange a face-to-face appointment
• arrange a telephone consultation
• direct you to another appropriate NHS service
• deal with administrative requests directly without an appointment where appropriate

Clinical need will always be prioritised.

How appointments will be offered

Patients with urgent problems requiring same-day assessment will usually be offered the next available clinically appropriate appointment.

Due to high demand and limited capacity, appointment times may be limited. If you are unable to attend the appointment offered, we may not be able to provide an alternative appointment on the same day.

In these circumstances, patients may be advised to:

• seek advice from NHS 111 where appropriate, or
• contact the practice again if the problem remains ongoing

Patients with routine or non-urgent problems will be offered the next appropriate routine appointment available.

If you are unable to attend the routine appointment offered, alternative appointments may not be immediately available.

We appreciate patients’ understanding as we work to prioritise urgent clinical need and use appointments as fairly and safely as possible.

Important information

eConsult requests can be submitted during normal practice opening hours and are reviewed during working hours by the practice team.

Requests submitted outside of practice opening hours will be reviewed on the next working day.

We aim to review requests submitted before 4pm on the same working day; however, response times may vary depending on demand and clinical urgency.

Requests are assessed according to clinical urgency, and submitting an eConsult does not guarantee an appointment or same-day response.

Please do not use eConsult for medical emergencies or urgent problems requiring immediate attention.

If you have severe chest pain, symptoms of stroke, severe breathing difficulties, heavy bleeding, or another medical emergency, call 999 immediately.

If you require urgent medical advice when the practice is closed, please use NHS 111 online or call 111.

What if I cannot complete an online form?

We understand that not everyone has easy access to the internet or feels confident using online forms.

Our reception team will continue to support patients who:

• do not have internet access
• have difficulty using online services
• have disabilities or accessibility needs
• require help completing forms

Reasonable adjustments will be made for patients with additional communication, accessibility or support needs.

Language is not a barrier to accessing care. We will continue to support patients who require interpreting or communication assistance.

If you are unable to complete an eConsult yourself, please contact reception and we will help you.

Do I Need to Submit an eConsult?

Most requests for GP advice, assessment and treatment should be submitted via eConsult.

The following appointments can still be booked directly with Reception:

• Nurse appointments
• Healthcare Assistant (HCA) appointments
• Blood tests
• Smear tests (cervical screening)
• NHS Health Checks
• New baby checks
• Postnatal checks
• Vaccinations

If you are unsure whether you need to submit an eConsult, please contact Reception for advice.

Thank you

Thank you for your patience and support as we introduce this new system.

We appreciate that this is a significant change for patients and staff, and we will continue working to ensure patients can access care safely and appropriately.

Need support with your sleep?

Changes to Our Online Consultation System

Multi-Agency Care and Co-ordination Team (MACCT)

Tottenham Health Centre will be working with the Haringey Multi-Agency Care and Co-ordination Team (MACCT) over the next few weeks.

Haringey MACCT are a multi-disciplinary team of community matrons, physiotherapists, occupational therapists, pharmacists and mental health nurses who try to help patients improve their home lives and avoid admission to hospitals.

https://www.whittington.nhs.uk/default.asp?c=36180

As part of their work with us, they will be calling some of our patients to offer them an assessment. We hope that patients who are contacted will find MACCT helpful but please be aware there is no obligation to agree to an assessment if you do not wish to.

Please refer to the link above or contact Reception if you have any questions.

Measles Outbreak in Haringey and Enfield

There is currently a measles outbreak in our local area. More than 60 children have been infected so far, and sadly, around 1 in 5 have required hospital admission. Most cases have occurred in children who were not vaccinated.

Measles is a highly contagious viral infection. There is no specific treatment, which makes prevention through vaccination especially important.

MMRV Vaccine Protection

All children are routinely offered immunisation against measles through the MMR vaccine (measles, mumps and rubella).

From 1st January 2026, this vaccine also protects against chickenpox (varicella) and is now given as the MMRV vaccine (measles, mumps, rubella and varicella).

The MMR and MMRV vaccines:

• Provide strong protection for your child
• Help protect vulnerable members of the community
• Protect approximately 99% of children against measles after two doses

The MMR/MMRV vaccine does NOT cause autism. There is no scientific evidence of any link.

When Does Protection Start?

Immunity begins to develop within 10–14 days after vaccination.

Even if your child has recently been exposed to measles, vaccination can still reduce the severity of symptoms.

Possible Complications of Measles

While many children recover, measles can lead to serious complications. These may include:

• Pneumonia
• Meningitis
• Blindness
• Deafness
• Seizures

Complications can be severe and potentially deadly.

Measles in Pregnancy

Measles infection during pregnancy can lead to:

• Miscarriage
• Stillbirth
• Premature birth
• Low birthweight

What To Do

If your child has not received their MMR/MMRV vaccination, please contact the practice and we will arrange an appointment as soon as possible.

Further Information

For more information about vaccine safety, please see:

MMRV (measles, mumps, rubella and chickenpox) vaccine - NHS

Why vaccination is important and the safest way to protect yourself - NHS

MMRV questions and answers | North Central London Integrated Care System

https://www.youtube.com/watch?v=F2AWjToUJs8

Please see the following links for translated information on the vaccine.

MMRV vaccination for parents - Turkish

MMRV vaccination for parents - Bulgarian

MMRV vaccination for parents - Somali

MMRV vaccination for parents - Romanian

MMRV vaccination for parents - Polish

MMRV vaccination for parents - Arabic

Prescribing Weight Loss Injections

Seasonal Flu 2025/2026 Vaccine

We are now booking patients for the seasonal flu vaccine,please call us on 02084931630 to book an appointment 

For more information about flu vaccination please visit Flu vaccine

Pharmacy first scheme

RSV Vaccine

We are now booking patients for the RSV vaccine, please call us on 02084931630 to book an appointment 

For more information about the RSV Vaccine please visit RSV Vaccine