Providing clear and accurate information helps us assess your request safely and ensure you receive the right care as quickly as possible.
Before you submit your eConsult, please read the following advice.
1. Submit your eConsult as early as possible.
eConsult is available Monday to Friday (excluding Bank Holidays), between 7:30 am and 6:30 pm. Requests submitted earlier in the day are more likely to be reviewed sooner.
2. Please submit one problem per eConsult.
Please do not include multiple unrelated problems in the same eConsult. If you have more than one unrelated issue, please submit a separate eConsult for each. This helps us assess each problem safely, ask the right questions and direct it to the most appropriate clinician.
3. eConsult is not available for babies under 6 months of age.
If your child is under 6 months old, please telephone the practice so that we can arrange the most appropriate care.
4. Use the correct form.
- Clinical forms – for medical problems and symptoms.
- Admin forms – for requests such as sick certificates, prescription queries, letters and other administrative requests.
- If you cannot find the most appropriate option, scroll to the bottom of the page and select "Request other advice".
- If the wrong form is used, you may be asked to resubmit your request using the correct form, which could delay your care.
5. Tell us about your problem.
Please include:
- When your symptoms started.
- Whether they are getting better, worse or staying the same.
- What you are worried about.
- What you would like us to help you with.
6. Be specific.
The more detail you provide, the easier it is for us to assess your request safely.
7. Tell us what you have already tried.
Please let us know about any medicines, creams, treatments or self-care measures you have already used and whether they have helped.
8. Explain why you are making your request.
If you are requesting a sick certificate, prescription, referral or investigation, please explain why you think this is needed.
9. Upload photographs where appropriate.
Please only upload photographs that are relevant to your condition. Do not upload photographs of intimate areas.
10. Answer every question fully.
Please complete all questions and provide as much information as possible.
11. Keep your phone nearby.
If we need more information, we may contact you by telephone or text message.
Remember
The more information you provide, the better we can assess your request and ensure you receive the right care as quickly as possible.
Do not use eConsult for emergencies
If you have:
- Chest pain
- Severe difficulty breathing
- Symptoms of a stroke
- Heavy bleeding
- Any other life-threatening emergency
please call 999 immediately or attend your nearest Emergency Department.